Mitchells & Butlers
Mitchells & Butlers are one of the largest operators of restaurants, pubs and bars in the UK, providing a wide choice of eating and drinking-out experiences.
Amber has been working with Mitchells & Butlers for over 25 years over which time they have demonstrated a service of reliability and excellence, delivering upon their promise and producing cost-effective, high volume printing material.
Over 15 years ago we started to produce a cookbook for Harvester Restaurants, one of Mitchells and Butlers largest and most famous brands. The systemisation of the food offering improved service delivery immediately and as a result all of their other brands including All Bar One, Toby Carvery, Nicholsons Pubs and Browns Restaurants decided to implement the same systems.
Amber performed so well that we were the obvious choice to be involved in the design, artwork and print production for all their brands. Amber have consistently delivered on all aspects of the production of the cook books that they now manage the entire cook book process for over twenty brands.
Each brand changes their menus and cookbooks twice a year as the hospitality season changes in January and August. These books contain the recipes for all the menu items. To complement the cookbooks, there is a thumbnail poster showing what each menu item should look like when it is served up, together with a matrices of technical information.
The cookbook designs and artwork are received as a complete file. This project requires a proactive approach and involves the Account Manager working closely with the Mitchells and Butlers team. Each page of the cookbook is flight checked to ensure all the content aligns correctly on the pages. The cookbooks can become damaged in the kitchen, and as a result, they are always printed at 10% over what is needed and stored at Amber’s secure location for call-off as and when they are required.
“Going above and beyond seems to come as second nature for Amber, they really cannot do enough to ensure the work they do for us is right first time and on time (usually early!)
Outside factors often effect timelines, however the flexible attitude and working relationship Amber have allowed us to build with them makes all things possible and Amber always deliver. The personal relationship that you build with them is so important and having a dedicated account manager makes for a smooth process, they really all care about your work and this makes such a difference.
I cannot speak highly enough about the service Amber have provided us over the years, many thanks for all your work in supporting us.”
Premium Country Pubs
Premium Country Pubs is a collection of individual pubs situated in some of the most beautiful locations the UK’s rural and urban landscapes have to offer.
Amber has been working with Premium Country Pubs for over three years, during which time we have demonstrated our ability to work reliably, producing quality print with a responsive and speedy turnaround.
PCP contacted us in Summer 2017 with their proposal for a Refurbishment Programme, involving a staged close down schedule of 50 pubs to undergo a complete fit-out. They had a requirement for managing the process for producing a cost-effective marketing portfolio to communicate the closing down message to their customers and then the re-launch opening of each pub.
‘Closing’ marketing collateral includes large outdoor PVC weatherproof banners and table talkers to communicate a clear message of the pubs refurb plans.
‘Opening’ marketing collateral includes large outdoor PVC banners, party invitations, drinks menus, and giveaway drinks vouchers.
The opening events involve careful and timely coordination of a ‘soft’ opening for the kitchen staff and a ‘main’ opening for the general public.
This complex project is a two-year rolling programme and involves an innate amount of project management skill and attention to detail. Our Account Manager is the one point of contact, available 24/7 to ensure everything runs seamlessly, pre-empting the client’s needs and meeting their expectations while working alongside the PCP team. The ability to work remotely across multiple UK wide client sites and carefully studying the venue layouts is key to the success of this project. The size of the property will determine how big or small the outdoor signage needs to be. Further complexities include fit out deadlines being missed due to last minute building issues which can involve a delay in the delivery of printed materials.
“Amber has always provided a brilliant and cheerful service. They are quick and have excellent customer service. They always meet deadlines, print and finish all our documents to a very high standard. They come up trumps every time. Highly recommended.”
Charles Wilson Engineers
Charles Wilson Engineers is a Nationwide plant and tool hire company with 20 depots located across the UK.
Amber has been working closely with Charles Wilson Engineers for over 40 years and have established a strong relationship built on trust and understanding. We know the importance of clear, responsive communication and high quality, affordable print delivered to very tight deadlines.
Charles Wilson Engineers engaged Amber in 2004 as distinguished print experts to produce a high-quality, cost-effective solution for the production of 25,000 copies of their Annual Catalogue, consisting of over 200 pages and 2000 products. These catalogues are sent to all the depots and are also used as a reference manual by the Charles Wilson Engineers Sales Team.
This project starts every May and runs until November and involves the complete management of the catalogue design, ensuring all images are hi-resolution, fitting additional images onto pages and managing the entire proofing process. Attention to detail is of the utmost importance and can often require further product specification research to ensure all 2000 products display the correct detail. The Account Manager is contactable 24/7 and is solely responsible for managing the entire print process from start to finish, including delivery coordination and keeping all aspect in time with key deadlines.
Charles Wilson Engineers requires all the catalogues to be safely stored in a central storage facility and engage Amber to store the catalogues at their Newport Pagnell location for efficient and easy call-off as and when the catalogues are required.
Brakes are the leading food wholesalers in the UK and are the catering and food suppliers of choice for thousands of businesses in the catering industry.
Amber has been working closely with Brakes for over five years and have demonstrated our knowledge and expertise as a reliable and specialist hospitality print management company, producing cost-effective, high-quality solutions to often very tight deadlines.
Initially we began supplying a generic greaseproof line into Brakes for one of their clients, through our performance this has now developed into over 20 lines making up a total supply of over 5 million sheets of greaseproof paper each year. The design portfolio includes standard checkered designs and branded images for pub chains. Amber’s greaseproof paper is fully recyclable with no chemical treatments, using natural vegetable inks
These designs are often ordered in vast quantities of 200,000 sheets at a time and are frequently requested with a high degree of urgency.
We have been designing and supplying greaseproof paper into the hospitality industry for over 25 years. So we are confident in what we are talking about in a very specialist area.
The Account Manager is the main point of contact to ensure each print production job is produced and delivered on time and on budget.
Our Account Managers are a rare breed and pride themselves on being available 24/7, and with the use of state of the art cloud based Print Management software, it enables availability of real-time progress stats.
“In the five years I have been dealing with Amber they have consistently impressed me with their product innovation, project management and implementation. All the team at Amber are very helpful and approachable and a pleasure to deal with.”